Policy
All appointments must be booked in advance. Walk-ins may be accommodated based on availability, but prior booking is encouraged.
A non-refundable deposit is required at the time of booking to secure your appointment. The deposit will be deducted from the final service price.
Cancellations or reschedules must be made at least 48 hours before the appointment. Failure to do so will result in a possible 50% surcharge and/or loss of deposit.
If you are more than 15 minutes late, your appointment may need to be rescheduled, and a late fee may apply.
2. Payment Policy
We accept cash, credit cards, and bank transfers.
Payment for services and products is due in full on the day of the appointment.
We offer package deals and promotions which must be used within the specified terms. Any unused portion is non-refundable.
3. Hair Extensions Consultation
A consultation is essential before any hair extension application to assess your hair type, desired look, and ensure the best extension choice.
Consultations can be in-person or virtual and will be charged if the appointment leads to a service.
4. Hair Extension Quality Guarantee
We use only high-quality hair extensions sourced from reputable suppliers, including Russian and Ukrainian hair.
All products are thoroughly inspected for quality and consistency.
We offer a 1-year guarantee on the quality of hair extensions, provided proper aftercare is followed.
5. Aftercare Policy
To ensure the longevity and quality of your extensions, we will provide you with aftercare instructions specific to your type of extensions.
Sulfate-free and non-oily hair care products are recommended.
We are not responsible for damage caused by improper care, harsh products, or third-party styling.
6. Refund & Exchange Policy
Hair Extensions: Due to hygiene reasons, all sales of hair extensions are final.
Services: If you are unsatisfied with the application of your hair extensions, please contact us within 7 days of your appointment to schedule a free maintenance appointment.
Refunds are not provided for services rendered.
Refunds are not provided due to change of mind.
7. Health & Safety Policy
We follow all relevant health and safety guidelines, maintaining a clean and sanitary environment at all times.
If you have any scalp conditions, allergies, or medical concerns, please disclose them during your consultation.
We reserve the right to refuse service to anyone who appears unwell or is under the influence of alcohol or drugs.
8. Privacy Policy
We respect your privacy. All personal information, including medical history and contact details, will be kept confidential and used only for booking and communication purposes.
We will never share your information with third parties unless required by law.
9. Customer Satisfaction
Our goal is to ensure every client leaves feeling confident and satisfied with their extensions. If you have any issues or concerns post-service, please reach out to us immediately so we can address them promptly.
We appreciate feedback and strive to continuously improve the services we provide.
10. Product Sales
If you are not happy with a product, it can be returned or exchanged within 30 days, provided it is unopened and unused.